Return Policy
Return and Refund Policy
At Svetloz.cz, customer satisfaction is our priority. We strive to offer high-quality products and excellent service. Our return and refund policy is designed to ensure transparency and simplicity for our customers. Please review the guidelines below:
1. Eligibility for Returns
Items are eligible for return within 30 days of delivery. To qualify, items must be:
• Unused, in original packaging, and in the same condition as received.
• Accompanied by proof of purchase.
2. Non-Returnable Items
Certain items, including personalized products, final sale items, and gift cards, are non-returnable. We do not accept returns for items that show signs of use or damage after delivery.
3. Return Process
To initiate a return:
• Contact us at support@svetloz.com with your order number and reason for the return.
• We will provide instructions, including a return address and guidelines for safe packaging.
Please note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once we receive and inspect your returned item, we will notify you by email. If approved, a refund will be processed back to your original payment method within 5-10 business days. Shipping fees are non-refundable, except in cases of damaged or incorrect items.
5. Exchanges
As a dropshipping store, exchanges may be limited by supplier inventory. If you need a different item or size, we recommend returning the original item for a refund and placing a new order for the desired product.
6. Defective or Incorrect Items
If your item arrives damaged or incorrect, please reach out within 7 days of receiving it. We will arrange a replacement or issue a full refund, covering any additional shipping costs for defective or incorrect products.
7. Contact Us
If you have questions about our return and refund policy, please contact us at:
Email: support@svetloz.com
Thank you for choosing Svetloz.cz. We are here to ensure your satisfaction with every purchase.